Terms of Use
1. Your account
You must be 18 or older and give accurate details. Keep your password private — you are responsible for activity on your account. Tell us straight away if you think someone else has used it. One account per person. We may suspend accounts used for fraud, abuse of the rewards programme or unlawful activity.
2. Bookings, reservations and tickets
- Requests made in the app (rooms, tables, tickets, paid events) are not confirmed until the venue confirms them. You will get a notification either way.
- Payment is made at the venue unless the app says otherwise. Prices shown are in Ringgit Malaysia; hotel estimates include 10% service charge and 8% SST, food and beverage prices are before 6% SST and any service charge. Tourism tax may apply to non-Malaysian hotel guests.
- Hotels that use their own online booking engine are booked on that hotel’s website under the hotel’s own terms.
- You can cancel a request or confirmed booking in the app before its date. Venue cancellation or no-show policies may apply.
- Free events have limited places and are first come, first served.
3. Food and beverage orders
Orders are paid at the counter on collection (or charged as the outlet advises for room delivery). Please tell the outlet about allergies — menu descriptions are not a complete list of ingredients.
4. KWRC Rewards
- Membership is free. Points are earned on completed bookings, collected orders, spend recorded at KWRC outlets, maintenance fees paid by owners and event check-ins, at the rates shown in the app.
- Tier (Silver, Gold, Platinum) is based on points earned in the last 12 months. Redeeming points does not lower your tier.
- Points and vouchers have no cash value, cannot be exchanged for cash, sold or transferred, and are not stored value or e-money. Vouchers are valid until the date shown and can be used once.
- We may correct points issued in error, and may change or end the programme with at least 30 days’ notice in the app. Points earned before a change will not be removed because of it.
- When an account is deleted, its points and unused vouchers are cancelled.
5. Property owners
The owner portal shows invoices and documents issued by the management office. Uploading a payment receipt does not by itself settle an invoice — it is settled when the management office confirms the payment. Property listings and prices are indicative and do not form an offer; any sale or tenancy is governed by the separate written agreement.
6. Acceptable use
Don’t misuse the app: no false bookings, automated or bulk requests, attempts to access other people’s data, or interfering with the service. Content you submit (notes, requests) must be lawful and not abusive.
7. Liability
We work to keep the app accurate and available but cannot guarantee it will always be error-free or uninterrupted. Services at venues are provided by the relevant venue. Nothing in these terms limits rights you have under the Consumer Protection Act 1999 or other law that cannot be excluded.
8. Changes and law
We may update these terms and will tell you in the app before significant changes take effect. These terms are governed by the laws of Malaysia and the courts of Malaysia have jurisdiction.
9. Contact
Email [support email] · Phone [support phone] · [registered address]